ONE (1) YEAR LIMITED WARRANTY

THIS LIMITED WARRANTY GRANTS YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY DEPENDING ON YOUR STATE, COUNTRY, OR TERRITORY. OTHER THAN AS PERMITTED BY LAW, LUMEN DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE UNDER APPLICABLE LAWS. FOR MORE INFORMATION, YOU SHOULD REFER TO THE LAWS GOVERNING YOUR PLACE OF RESIDENCE.

Lumen warrants that the Lumen Device will materially conform to its specifications as provided to you in writing at the time of purchase, and that it will be free from material defects in materials and workmanship for a period of one (1) year from the Subscription Effective Date (as defined in Section 11.5 of the Lumen Terms of Use).

This warranty excludes damage resulting from mishandling of the Lumen Device or use inconsistent with the Lumen Terms of Use, including but not limited to water damage, dropping the device, or other acts of negligence. Further, please note, this warranty does not cover: (i) consumable parts such as batteries unless failure is due to a defect in materials or workmanship; (ii) cosmetic damage such as scratches unless caused by a defect; (iii) damage caused by use with non-Lumen Device or accessories not meeting Lumen's specifications; (iv) damage from accidents, abuse, misuse, external causes like fire or earthquakes; or (v) damage due to operation outside of Lumen's published guidelines and Terms of Use.

Extended Warranty

Any third-party extended warranty purchased in connection with the Lumen Device and/or Lumen Accessories will be subject to the specific terms of that extended warranty, to which Lumen is not a party.

How to Obtain Warranty Service?

To exercise the above stated warranty, you must first contact Lumen at support@lumen.me with a description of the warranty event and a proof of purchase. Upon Lumen’s written confirmation that your device is covered under this warranty, you must ship the defective or damaged device to Lumen (or as instructed).

Lumen, at its sole discretion, will decide whether to repair the device using new or previously used parts that meet Lumen’s quality standards or replace the device with a new or refurbished device of the same model or, with your consent, a device with substantially similar features. Devices must be returned in their original packaging or in packaging providing an equivalent degree of protection.

It is your responsibility to back up any data, software, or other materials stored on the device or related to the use of the device, as Lumen is not responsible for any data loss during service. Depending on where you live, the time it may take for your repaired or replacement device to reach you may vary. The repaired or replacement device will continue to be covered for the remaining term of the original one (1) year warranty. Lumen shall bear the malfunctioning and replacement Lumen Devices’ shipping costs that are associated with exercise of the warranty provided hereunder.

SAFETY INFORMATION

Caution

• Lumen is intended for personal use only and is not suitable for individuals with existing medical conditions such as diabetes, metabolic disorders, or lung disease. For full details, please refer to the Lumen Terms of Use.
• Lumen is designed for users aged 16 years and older.
• Lumen is designed for a single user. For hygiene and performance reasons, avoid sharing the device between individuals.
• When using Lumen, insert only the tip of the mouthpiece into your mouth and ensure the exhaust vent remains unobstructed. Do not insert the mouthpiece into any other bodily orifice.
• Do not use the device to inhale any substances.
• Protect the device from liquid spills, direct sunlight, high heat sources, and prolonged exposure in vehicles.
• Avoid exposing Lumen to compressed air, and ensure the device is stored with its cap mounted when not in use.
• Use only the provided Docking Station or a comparable USB-C to USB-A cable for charging.
• Clean the device with appropriate materials following the cleaning instructions provided within the box of the Lumen Device; avoid strong chemicals or abrasive materials.
• Mishandling the battery, including exposure to fire, extreme temperatures, or mechanical crushing, may cause explosions, leakage, or release of flammable gases.

Warning

Ensure that Lumen does not interfere with personal medical devices. Do not attempt to disassemble the device, as this may cause electrical shock and void the warranty. Avoid dropping or immersing Lumen in water. Always secure the mouthpiece cap when not in use and keep it out of reach of children and pets to prevent choking hazards.

LIMITATION OF LIABILITY

EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY AND SAFTY POLICY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LUMEN SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR SAFTY CONDITION OR UNDER ANY OTHER LEGAL THEORY. THIS INCLUDES, WITHOUT LIMITATION, LOSS OF USE, REVENUE, PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, WHETHER ARISING IN CONTRACT, TORT, OR OTHERWISE.

SOME STATES, COUNTRIES, OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

GENERAL TERMS

No Lumen reseller, agent, or employee is authorized to modify, extend, or add to this warranty. If any term is held to be illegal or unenforceable, the legality of the remaining terms shall not be affected.

This warranty shall be governed by and construed in accordance with the laws of the country where the Lumen Device purchase took place, and shall be further subject to the terms and conditions set forth in the Lumen Terms of Use, as updated from time to time.

For additional information, please visit our online Help Center.